Subscriptions that end without anyone noticing

The problem

Subscriptions live in a notebook or a spreadsheet, so nobody knows whose membership ends this week without going and looking for it.

It gets harder still because members freeze, travel and come back, so the real end dates drift away from what was written down.

What we built

Every subscription has a calculated end date, and freezing is taken into account automatically, up to a capped number of days.

An "ending soon" list sits in front of reception every morning, and the member gets a notice in their own app.

A membership card with a QR code is scanned on the way in, so an expired subscription shows up immediately.

What changed

Renewal became a call made at the right time rather than a discovery made a month late.

Reception knows a member’s status before they have to ask.

Management sees new, renewed and lapsed month by month instead of estimating.